Sunday, 5 February 2012

Helping Theale Sovereign tenant with broken-down boiler

I was told by the Theale parish clerk on Thursday about a Sovereign housing association tenant whose boiler had been condemned a week before. The husband was registered disabled. Sovereign had done nothing except provide fan heaters. The tenants had a key card electricity meter and it was costing more than they could afford to heat the house - they had spent over £70 already.

I chased Sovereign on Friday and was assured that a survey for a new boiler was taking place that day. I confirmed this with the tenants.

I will check up next week to ensure that the new boiler is installed as soon as possible.

Update 15/2/12: The new boiler has been installed and the finishing touches are being made before it is fully commissioned.

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