Thursday, 29 June 2017

Theale Medical Centre "requires improvement" - CQC

Result of the inspection by the Care Quality Commission in March 2017:

Letter from the Chief Inspector of General Practice

We carried out a short notice announced comprehensive inspection at Theale Medical Centre on 15 and 24 March 2017. We rated the practice as good for providing Effective, Caring and Responsive services and requires improvement for Safe and Well Led. Overall the practice is rated as requires improvement.
Our key findings across all the areas we inspected were as follows:
  • Risks to patients were assessed and well managed, with the exception of those relating to recruitment checks and dispensary processes.
  • There was a leadership structure but not all staff felt supported by management. The practice sought feedback from patients, which it acted on.
  • Governance arrangements in respect to documentation and record keeping for organisational management were not always effective.
  • Staff were aware of current evidence based guidance. Most staff had been trained to provide them with the skills and knowledge to deliver effective care and treatment. However, mental capacity act training was not offered to staff.
  • Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns. However, governance arrangements had not included logging all verbal complaints and staff told us many of these had been dealt with ineffectively or not responded to in a timely way.
  • Feedback from patients reported that access to a named GP and continuity of care was not always available quickly, although urgent appointments were usually available the same day.
  • Results from the national GP patient survey showed most patients were treated with compassion, dignity and respect and were involved in their care and decisions about their treatment.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.
  • The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.
The areas where the provider must make improvement are:
  • The provider must ensure governance processes and systems are consistently applied in a timely manner to assess, monitor and improve the quality and safety of the services provided and in the management of risk. This includes ensuring that:
  • All staff are aware of policies and procedures and are effectively embedded in practice. For example, not all staff were aware of the whistleblowing policy and how to access it.
  • Governance arrangements include all necessary employment checks; training needs are met for all staff; dispensary governance processes identify risks and keep patients safe.
  • The complaints management processes include documenting and responding to all verbal complaints in a timely way. Learning and trends from complaints must be shared with all staff.
The areas where the provider should make improvements are:
  • Ensure all actions from the infection control audit have been documented.
  • Continue to review the learning disability register and offer health checks to improve outcomes for this patient group.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Wednesday, 28 June 2017

Agenda for Theale Parish Council meeting 3rd July 2017

Apologies for absence & Declarations of Interest

1        Open Forum for members of the public (15 minutes)

2    Chairman’s remarks - notification of matters to be raised.

                        SECTION A


        To adopt the Minutes of the Meeting of the Council held on 5th June 2017.                                          
4          Matters arising from the Minutes of the Meeting of the Council of 5th June 2017 referred to at (3).

5          District Council Report
6          *Clerk’s Report  
   7           New Planning Applications – to include all received by meeting date 

Additional drawings/ Amended plans

Proposed change of use of land from agricultural to outdoor recreational & leisure facilities with parking.

Land North of Englefield Road,  

West Berkshire Council


Two sets of Additional drawings/ Amended plans
Outline application for residential development for up to 130 dwellings, associated access, car parking & landscaping. Matters for consideration: Access only

Whitehart Meadow,
High Street,

Central Corporation Projects Ltd


Two storey side extension & single storey rear extension

29 The Green,
Adam & Anna Gunton

Demolition of existing building & re-development of site to provide new building with an area of 12,517m² for use within classes B1(c), B2 & B8 plus ancillary offices, associated access, parking, servicing & landscaping. (Scheme 1)

McKay Securities PLC Site,
Former Kuehne & Nagel Site,
Brunel Road,
McKay Securities PLC

Demolition of existing building & re-development of site to provide four new buildings with a combined area of 10,935m² for use within classes B1(c), B2 & B8 plus ancillary offices, associated access, parking, servicing & landscaping. (Scheme 2)

McKay Securities PLC Site,
Former Kuehne & Nagel Site,
Brunel Road,
McKay Securities PLC
                          8        *Grant Requests
                                    Members to consider the Grant Application Report provided by the clerk and RESOLVE accordingly.  

9          *WBC’s Parish Council Clerks’ Devolution Workshop  
                                    This event was held on 12th June, Members to consider the clerk’s written report.    

                          10      *Electoral Review of West Berkshire  
The Local Government Boundary Commission is conducting a second review of warding arrangements in West Berkshire using the revised electorate forecast figures provided by WBC. The public can submit comments on the consultation portal at . Members to discuss.   
                          11       *Internal Financial Control  
Members to consider clerk’s report to council on improving internal financial controls and the appointment of an Internal Checker. Members to RESOLVE accordingly.   

                          12       *BALC Membership
Members to RESOLVE on renewing TPC’s membership of the Berkshire Association of Local Councils.

                          13       *Insurance     
 TPC’s insurance is due for renewal on 1st August 2017, it has a long term agreement with Came & Company until July 2018. Members to RESOLVE on renewal premium of £1,671.15.  

                        14         Theale Library Building - Update
            Members of the TPC Library working group met with West Berkshire Council on 13th July. Further meetings regarding the future of the Gateway centre are planned. Cllr Richardson to give an update.
      15        *Policy on Recording of Meetings
                 Members to consider and RESOLVE to adopt the TPC Policy on Recording of Meetings.
     16         *Theale Primary School Sports Day  
Members to note the letter of response received from the school’s Headteacher.  
17         Pavilion Roof Damage
            Following a recent increase in damage to the pavilion’s gable end roof, Members are asked to formalise the clerk’s previous requests to T&TCC for measures to be taken by the club to reduce the damage caused by cricket balls when people are using the nets.

18         *Marketing Training Event
            SLCC is holding a ‘How to Promote Your Assets, Venues & Facilities’ training event on 25th July in Newbury. In light of the council’s need to promote the Gateway, the Cumber Hall and, possibly, other facilities, the clerk would like to attend. Members to RESOLVE accordingly.

19        *Authorisation of payments

Council to authorise payments listed on sheet No.491 and dated 3rd July 2017.

For information only:         Direct Debit sheet – May 2017          

SECTI            ON C

 20       *Information Sheet         
Correspondence and items of information received since 5th June 2017.



Chairman to issue any notice and to deal with any matter notified under (3) above.

Pursuant to section 1(2) of the Public Bodies (Admission to Meetings) Act 1960 it is resolved that, because of the confidential nature of the business to be transacted, the public and the press leave the meeting during consideration of Part II.

                                       Part II

                                    For information only: Payment sheet No. 492 and dated 3rd July 2017.

Corrected: New opening hours for Theale Library from 3rd July

New opening hours will come into operation for Theale Library from 3rd July. It will close an hour earlier on Thursdays and open 30 minutes later on Saturday mornings. The new opening hours will be:

1pm to 5pm*
10:30am to 5pm
2pm to 6pm
10:30am to 5pm
10:00am to 12:30pm
*Please note that West Berks libraries aren't open on bank holidays (including Good Friday

New staffing arrangements for all branch libraries also come into effect on 3rd July. The libraries will be staffed by one employee assisted by volunteers. More volunteers are needed for Theale. You can find out more or apply to be a volunteer here.
Longer opening hours may be possible in the future if more volunteers come forward.

Tuesday, 20 June 2017

House in Meadow Way, Theale, burgled while occupants slept.

I have been informed by the parish clerk that "a house in Meadow Way was burgled last night whilst the occupants were asleep. The offenders climbed in through an open upstairs window and made off with all the vehicle keys, wallets, driving licences etc. The occupants discovered the break-in when they woke up this morning.

You may wish to spread the word that people need to take care when leaving windows open - burglars love the hot weather."